Q: How to apply for a return?
A: Please contact the customer service, providing your order number and your return reasons. Then please take some pictures of the product you need return. We will check whether the product is new through the photos. If you stain or damage the product, we will not offer a full refund. If everything is Ok, we will deal with your return and refund within 24-72 hours.
Q: How many days can I return the product?
A: 30 days since you sign for your packages.
Q: Who will be responsible for the return shipping cost?
A: The purchaser needs to bear the shipping cost of the return separately.
Q: If I have used the products, can I get a full refund?
A: No. Once you have used our products, we can not offer full refund. So please make sure you have checked the product before using it.
Q: Do I need to return products when refunding?
A: Yes. Please ship it or them to our address.
Q: If the seller has sent the package out, can I apply for a refund?? A: No. Please apply a refund before the warehouse send the package. Otherwise, the purchaser needs to bear the shipping cost of the return separately.
Q: How long will you process my refund?
A: We will process your refund and it will be completed within 24-72 hours.
Q: How long can I get my refund?
A: 1-30 days. The time when you receive the refund money is mainly based on the bank processing time after we complete the refund in our system.
Q: Where my refund will return?
A: The refund money will be returned to your paypal or credit card according to the original way.
Q: If I have questions on my return or refund, how can I get your help?
A: Please contact us by email. We will help you within 24-72 hours.
Shenzhen Bailu Outdoor Products Co., Ltd
B325, Dongfang Yayuan, Baomin Second Road, Chentian Community, Xixiang Street, Baoan District, Shenzhen, China
Ryker +86 13073692011 (Working Hours: Mon-Fri, 10:00-16:00, China Time)
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