Payment Policy

Q: What payment methods do you accept?

A: We accept PayPal and major credit cards, including Visa and MasterCard. We also support bank transfers, Alipay, and WeChat Pay. If you need assistance with payment options, please contact our support team.

Q: Are payments on your website secure?

A: Yes. We use secure payment processing to protect your personal and payment information. We also offer a 30-day refund policy for eligible orders.

Q: What should I do if my payment fails?

A: If your payment is unsuccessful, please contact our support team. We’ll help resolve the issue and assist you with any refund or payment-related concerns.

Q: Will I be charged a foreign transaction fee?

A: Depending on your bank or card issuer, international transaction fees may apply. These fees are determined by your financial institution and are not charged by POMOLY.

For more information, please contact your bank or credit card provider directly.

Important Order Notice

Please make sure your email address is valid and accessible so we can contact you if there are any issues with your order.

If we need confirmation regarding order changes or other important issues and do not receive a response within 3 weeks, the order may be shipped based on the original information provided at checkout.

Payment Issues

If your credit card payment fails, the issue may be related to your bank’s security settings or payment verification process. Please don’t worry — our payment system is secure.

You can try the following methods to complete your purchase:

1. Try a different credit card.
2. Pay using your PayPal account.
3. Check whether the product is available on Amazon and complete your purchase there if preferred.
4. Pay by credit card through PayPal guest checkout. In many cases, you do not need a PayPal account to use this option. Please follow the guide below for instructions.

How to Pay by Credit Card Through PayPal

1. Add the products you want to your cart.

2.Select Pay with Credit Card at checkout.

3.Choose your country or region.

4.Enter your credit card information and billing address.

5.Enter your contact information. 
6.If you do not want to create a PayPal account, simply uncheck the PayPal account option if available.
7.Click Continue to complete your payment.

8.Your order will be placed successfully once the payment is approved.

How to pay through Credit card?

Note: The checkout process may vary slightly depending on your country or region, but the overall payment steps are generally similar.